Returns & Exchanges

Our Commitment to Your Satisfaction

At Camera Gear Hub, we approach customer satisfaction with the same precision and care we apply to testing every Nikon FG and Hasselblad camera that passes through our hands. We understand that finding the perfect analog photography equipment is essential to your creative journey, and we’re committed to ensuring you’re completely satisfied with your purchase.

If your gear doesn’t meet your expectations, we offer a straightforward returns and exchanges process designed with our global community of film photographers in mind.

Return & Exchange Timeframe

We accept returns and exchanges for eligible items within 15 days of your receipt of the order. This gives you adequate time to test your equipment and ensure it meets your analog photography needs.

Conditions for Returns & Exchanges

To be eligible for a return or exchange, your item must meet the following conditions:

• Item must be in original, unused condition with all original packaging and accessories
• All protective films, tags, and documentation must be intact
• Cameras must show no signs of use, wear, or film testing
• Original purchase receipt or order confirmation must be included
• Item must be returned in the same condition as when shipped

Step-by-Step Return Process

Step 1: Initiate Your Return Request

Contact our customer support team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information to process your request efficiently.

Step 2: Receive Return Authorization

Within 1-2 business days, our team will review your request and email you a Return Authorization Number along with detailed shipping instructions. Please do not ship your return without this authorization.

Step 3: Package and Ship Your Return

Carefully package the item in its original packaging with all accessories and documentation. Include a copy of your order confirmation or receipt. Ship the package to our facility at:

We recommend using a trackable shipping service and retaining your shipping receipt until your return is processed.

Step 4: Return Processing

Once we receive and inspect your return (typically within 3-5 business days of receipt), we will notify you of the status of your refund or exchange.

Refund Timeline and Method

We process refunds with the same efficiency we apply to shipping your analog photography gear worldwide:

• Refund Processing Time: 3-5 business days after we receive and approve your return
• Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Bank Processing: Depending on your financial institution, it may take an additional 3-10 business days for the refund to appear on your statement
• Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product

Exchange Process

If you’re requesting an exchange for a different item:

• Follow the same return process outlined above
• Clearly indicate the specific product you wish to exchange for in your return request
• Once we receive and process your return, we will ship the replacement item using your original shipping method
• Any price differences will be refunded or charged accordingly

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at [email protected] with photos of the damage or defect. We will arrange for a replacement or return at no additional cost to you, including covering return shipping expenses.

Thank you for being part of the Camera Gear Hub community. We’re committed to ensuring your complete satisfaction with every piece of analog photography equipment you purchase from us.

Happy shooting,
The Camera Gear Hub Team