Our Commitment to the Film Photography Community

At Camera Gear Hub, we understand that every piece of analog photography equipment is more than just a product—it’s a tool for your creative expression. Just as we meticulously test every Nikon FG and Hasselblad camera in our inventory, we approach shipping and returns with the same precision and care that defines the art of film photography.

Shipping Information

Order Processing

We process all orders within 1-2 business days of payment confirmation. Our team carefully inspects, tests, and packages each item with the attention it deserves before shipping.

Shipping Methods & Timeframes

Shipping Method Cost Delivery Time Carrier
Standard Shipping $12.95 10-15 business days after shipping DHL or FedEx
Free Shipping Free on orders over $50 15-25 business days after shipping EMS

Note: We ship worldwide, with the exception of certain remote areas and select Asian countries. Delivery times may vary based on customs processing and local conditions.

Returns & Exchanges

We offer a straightforward returns and exchanges process designed with our global community of film photographers in mind. If your gear doesn’t meet your expectations, we’re here to help.

Return & Exchange Timeframe

We accept returns and exchanges for eligible items within 15 days of your receipt of the order. This gives you adequate time to test your equipment and ensure it meets your analog photography needs.

Conditions for Returns & Exchanges

  • Item must be in original, unused condition with all original packaging and accessories
  • All protective films, tags, and documentation must be intact
  • Cameras must show no signs of use, wear, or film testing
  • Original purchase receipt or order confirmation must be included
  • Item must be returned in the same condition as when shipped

Non-Returnable Items

To ensure the quality and integrity of our products, the following items cannot be returned or exchanged:

  • Film (35mm, Color Film, Black and White, Instant Film) – Due to the sensitive nature of photographic film and potential exposure to light or environmental factors
  • Batteries – For safety reasons and to prevent potential damage or hazards
  • Opened or used camera accessories that show signs of wear or installation
  • Items purchased as “Final Sale” or clearance items (clearly marked at time of purchase)

Step-by-Step Return Process

Step 1: Initiate Your Return Request

Contact our customer support team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information to process your request efficiently.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:
Dear Camera Gear Hub Team,

I would like to request a [return/exchange] for my recent order.
Order Number: [Your order number]
Order Date: [Date of purchase]
Item(s) to Return: [Product name and quantity]
Reason for Return: [Please provide specific details]
Preferred Resolution: [Refund / Exchange for (specific product)]
Contact Information: [Your name and phone number]

Thank you for your assistance.
Sincerely,
[Your Name]

Step 2: Receive Return Authorization

Within 1-2 business days, our team will review your request and email you a Return Authorization Number along with detailed shipping instructions. Please do not ship your return without this authorization.

Step 3: Package and Ship Your Return

Carefully package the item in its original packaging with all accessories and documentation. Include a copy of your order confirmation or receipt. Ship the package to our facility at:

Camera Gear Hub Returns
2003 Davis Lane
Denver, US 80239

We recommend using a trackable shipping service and retaining your shipping receipt until your return is processed.

Step 4: Return Processing

Once we receive and inspect your return (typically within 3-5 business days of receipt), we will notify you of the status of your refund or exchange.

Refund Timeline and Method

We process refunds with the same efficiency we apply to shipping your analog photography gear worldwide:

  • Refund Processing Time: 3-5 business days after we receive and approve your return
  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Bank Processing: Depending on your financial institution, it may take an additional 3-10 business days for the refund to appear on your statement
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product

Exchange Process

If you’re requesting an exchange for a different item:

  • Follow the same return process outlined above
  • Clearly indicate the specific product you wish to exchange for in your return request
  • Once we receive and process your return, we will ship the replacement item using your original shipping method
  • Any price differences will be refunded or charged accordingly

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at [email protected] with photos of the damage or defect. We will arrange for a replacement or return at no additional cost to you, including covering return shipping expenses.

Questions About Shipping or Returns?

Our team of photography enthusiasts is here to help! Contact us at:

Email: [email protected]
Address: 2003 Davis Lane, Denver, US 80239

We typically respond to all inquiries within 1-2 business days.

Thank you for being part of the Camera Gear Hub community. We’re committed to ensuring your complete satisfaction with every piece of analog photography equipment you purchase from us.

Happy shooting,
The Camera Gear Hub Team